FAQ

What is the best way to order a cake?

Ordering on line is the easiest. You don’t even have to leave your home. If you can’t find the cake you are after on our website then please come in to the shop in the morning with as much information that you can get together including colour swatches, invites, and any photos of cakes that you come across and liked. We will design for you.

How long should I allow to order my cake?

Wedding cakes should be ordered at least 3 months in advance and other celebrations should allow 2 weeks notice just to be sure you can book a place.

Can I add candles to my cake?

Yes we have a full range of candles available in store.

Can I use my own florist for the flowers on my cake?

We absolutely recommend using your own florist. We require the flowers to be delivered the day before in a bunch with no arranging. We will then put them in water and refrigerate them until needed. We will do the arranging before the cake is delivered or picked up.

Do you make foam cakes with kitchen slabs?

We certainly do. Foam cakes are great for Marquee weddings (hot days) weddings that have dessert included, smaller weddings that want a more elaborate cake or Bride and Grooms that want a fresh cream sponge cake for dessert but an iced cake for display.

What happens if my cake decorator gets sick?

Nothing 😉 We have an experienced team that can take over at anytime. Unlike so many home businesses we have interchangeable qualified staff that can take over and fill in for illness.

Do I have to pay a deposit?

We require a third deposit when your cake is ordered. Any cancellation must be done with at least a weeks notice. A $50.00 Admin fee will be deducted from the refund .If decorations have already been made for the cake they will be charged for.

When is the latest I can make changes to my cake?

Any cake changes must be made a week in advance.

Why do 3D cakes cost so much?

3D cakes are like buying a sculpture but it is made out of a cake so actually a lot harder to do. These cakes can only be made by our most senior decorators and can take up to 3 full 10-12 hour days to shape and decorate it after the cake has already been baked and filled. Most cars , for example ,are made to scale by blueprints. A lot of research is done before the cake has even been baked.

Do you sell your hand made decorations separately?

No I am afraid we don’t. Our decorations are made by our very talented staff and can only go on our cakes otherwise poorer quality cakes may look like ours from the outside but will not taste the same as our in the inside which will consequently harm our reputation.

Why do you close at 12.30 each day?

We close at 12.30 so we can concentrate on the cakes that are ordered without starting and stopping. Icing and chocolate has to be used at certain temperatures and it is very difficult having to put away and start again to answer a phone call or serve in the shop. In the mornings we solely concentrate on our clients and customer service in the afternoon we can concentrate on making the best cakes possible.

Can I make an appointment?

Appointments are available after 12.30 Tuesday to Thursday.

Do I need to make an appointment?

No need to make an appointment if you come in the morning between 8 and 12.30 Tues to Sat.

When will my cake be made?

Most of our week works towards Sat celebrations. 80 % of all cakes made are for functions on the weekend. There is a full process that starts on Tuesday processing orders. It is very difficult to make changes ,once a cake is in production.

Do you deliver on Sundays?

We can deliver on Sundays but at the cost of $120 on top of the standard delivery fee. We recommend asking the reception place to take delivery of your cake the on Sat. the extra day will not effect the quality of the cake at all.

Do you deliver?

For an extra charge we can deliver your cake in one of our refrigerated vans with our own driver. We deliver as far as Victor Harbor to the Barossa.

Can I taste the cake before I order ?

Yes we offer our full range no charge. We think the taste is just as important as the look and we want you to be amazed by our flavours.

Do you make Gluten Free cakes ?

Yes all our flavours can be made Gluten Free other than Fruit cake and Red Velvet. All our coverings and fillings are Gluten Free We can even make croquembouches and cupcakes Gluten Free.

Do you cater for any other intolerance?

We can offer dairy free mud cake in cupcakes only.

When can I pick up my cake?

Your cake will be fully boxed and ready for the arranged time. It will need to be refrigerated ASAP. There are certain cakes that we will recommend to be delivered by us depending on the size, flavor, weather and the distance.

Cakes can be picked up any time between 8-5 Tues – Friday and 8-12.30 on Saturdays.

Wanting to Design Your Own Cake?