Frequently Asked Questions

Wedding cakes should be ordered at least 3-6 months in advance and other celebrations should allow 2 weeks’ notice (especially during Bridal Season September – March).  We require a minimum of 7′ days notice for all orders. We have a small selection of our standard cakes available in our display fridge for short notice, please give us a call and we will let you know what we can do for you.  

Our standard cake tier height is approximately 10cm.

We extend heights be adding more cake and filling layers, or by stacking an extra cake on top.

Extended heights:

1  1/4 = 12.5cm height

1  1/2 = 15cm height

x 2 = 20cm height (Double stacked, 2 cakes with internal supports)

Unfortunately, we cannot use fresh cream filling for extended height cakes – we keep the flavour but create a more stable cake with whipped white chocolate ganache filling.

Custom cakes and cake orders require a minimum of 7 days’ notice (being the time from when the deposit is paid), more notice may be required during the wedding season. Cake orders may be possible with less notice at certain times (eg. outside of wedding season) at the discretion of the General Manager.

A quote is valid for 60 days, and is not a booking or guarantee of an order. 

We require a 30% deposit to book in an order. A deposit is required for any items not sold in our front display cabinet and/or over the value of $100.

The deposit of $50 or 30% (whichever is the lesser amount) is non-refundable, as is the Stripe/Woo-Commerce online web order processing fee.

When payment has been made via Bank Transfer, we require the remittance advice to be emailed to: [email protected]. Your payment must be confirmed by our staff via email to book an order.

We require a minimum of 7 days’ notice to cancel or modify an order. The non-refundable deposit is applicable to all cakes, regardless of how much notice is given. Each case will be judged individually.

If any custom decorations have been ordered from our suppliers or made by our decorators, you will be required to pay for these. And this amount will be subtracted from the $50 non-refundable amount.

If given enough notice, we are happy to postpone your cake order and transfer all monies paid to the new date (within 6 months of original postponement). The cost of any custom decorations already made or ordered will be deducted if not used for the future cake.

No Refunds or Exchanges for Change of Mind: We are unable to offer a refund or exchange if you change your mind, make an incorrect decision, or are dissatisfied with the taste of our products and cannot bring the product back into the showroom for our Executive Chef to inspect.

Refunds or Exchanges for Faulty Goods: If the goods are faulty or have been wrongly described, you may select between an exchange or a refund. 

To process a refund or exchange for faulty items, please return them along with your receipt to the place of purchase.

Heidelberg Cakes reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Heidelberg Cakes may do this for example, but without limitation, where: 

a) Heidelberg Cakes’s suppliers are unable to supply goods that they have previously promised to supply;

b) an event beyond Heidelberg Cakes’ control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike or failure of computer systems, means that Heidelberg Cakes is unable to supply the goods within a reasonable time;

c) Goods ordered were subject to an error on the website or in-store, for example, in relation to a description, price or image, which was not discovered prior to the Order being accepted.

Google Review Reply conditions: Free standard 7” round cake to be claimed within 90 days from Reply and up to the value of $68. 10% off next order to be claimed within 90 days of Reply, single use on a single order and $25 maximum value. Free chocolate message when mention specific review in store to be claimed within 30 days from Reply,  single use for a single purchase/order and $15 maximum value. These benefits, including free items or discounts, are personal to the individual to whom they are issued and not transferable. They cannot be exchanged for cash or any other monetary value, either in whole or in part. These benefits cannot be sold or otherwise transferred to another person. Any attempt to transfer these benefits will be considered void and the original recipient will forfeit all benefits associated with them.

All orders are subject to these Terms and Conditions

You agree that by accessing the Site (www.heidelbergcakes.com.au), you have read, understood and agree to be bound by all of these Terms and Conditions. If you do not agree with these Terms and Conditions, then you are expressly prohibited from using the Site and you must discontinue use immediately.

Supplemental terms and conditions may be posted to the Site from time to time and these are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to the Terms and Conditions at any time and for any reason.