Frequently Asked Questions
Ordering online is the easiest. We have a fantastic range of styles, you can choose how many serves you require and you don’t even have to leave your home!
If you can’t find the cake you are after on our website, we can design a cake for you. Please email us or make an appointment to come in to the shop with as much information that you can get together including colour swatches, invites, and any photos of cakes that you come across and liked.
Wedding cakes should be ordered at least 3-6 months in advance and other celebrations should allow 2 weeks’ notice (especially during Bridal Season September – March). We require a minimum of 7′ days notice for all orders. We have a small selection of our standard cakes available in our display fridge for short notice, please give us a call and we will let you know what we can do for you.
We have a wide range of candles available in-store, and candles can be added to online orders. *Substitutions may be made if candle selection unavailable
We do not provide cutlery, cake knives, cards or balloons.
No. Our decorations are handmade by our talented staff to order, only for our pre-ordered cakes. We have a selection of themed candles in store available for purchase.
Some cakes such as 3D cakes and figurines are like buying a sculpture but it is made out of a cake or fondant icing – so actually a lot harder to do. These can only be made by our most senior decorators and can take multiple days to shape and decorate, in addition to the time to bake and fill a cake.
Similarly, tiered or double barrel cakes require twice or three times as much time to decorate. Many ingredients are expensive such as metallic lustre and leaf. Techniques which require a high level of skill and more time will result in a higher cake price tag.
Our shop staff are able to provide decoration options for various price points if you are working to a budget.
We also have undecorated cakes available to order where you can add your own decorations at home.
Our standard cake tier height is approximately 10cm.
We extend heights be adding more cake and filling layers, or by stacking an extra cake on top.
Extended heights:
1 1/4 = 12.5cm height
1 1/2 = 15cm height
x 2 = 20cm height (Double stacked, 2 cakes with internal supports)
Unfortunately, we cannot use fresh cream filling for extended height cakes – we keep the flavour but create a more stable cake with whipped white chocolate ganache filling.
Any flavour changes must be 7 days in advance for celebration cakes, and 2 weeks in advance for wedding cakes.
Minor design changes will be accepted up to 2 weeks prior to your event.
Should the design change, we reserve the right to amend your costings accordingly, to reflect the changes required.
Whilst all care is taken to complete your cake as specified, factors including but not limited to weather and supply availability may result in design changes made at the discretion of the head decorator.
We absolutely recommend sourcing your own fresh or silk! Most online orders pictured with flowers are images where the customer provided their own flowers, and require the customer to provide the flowers for their order.
We require flowers to be delivered one day before order deliver/collection, in a bunch with no wires/arranging.
We can purchase fresh flowers upon request such as standard roses, native flowers or lisianthus. Prices vary according to quantity and type but start from $38.50 for one bunch of standard roses. Unfortunately, we cannot guarantee specific colours or varieties which is why we recommend sourcing your own flowers.
Silk flowers are recommended for Sunday and summer events.
We certainly do. Foam cakes are great for celebrations that have dessert included, and customers who want a more elaborate cake to be kept out on display, or customers who want a fresh cream sponge cake for dessert but an iced cake for display.
We have an experienced team and prioritise completing pre-ordered cakes at all times. If you have pre-ordered a cake, we will do everything we can to fulfil your order. In the midst of COVID-19 we are continuing to make our full range of celebration cakes, but recommend booking in early. We require a minimum of 7 days’ notice for all orders.
Please see TERMS AND CONDITIONS at the bottom of the page
Sunday – CLOSED
Monday 9am – 4pm
Tuesday 9am – 4pm
Wednesday 9am – 4pm
Thursday 9am – 4pm
Friday 9am – 4pm
Saturday 9am – 12pm
Order online at anytime at www.heidelbergcakes.com.au
We are closed and do not deliver on Sundays and Mondays.
We recommend asking the reception place to take delivery of your cake the on Saturday, and to ensure there is enough fridge space for storing the cake overnight.
We are closed on Public Holidays and over the Christmas break from Christmas Day to mid-January.
Cakes can be collected between:
9am – 4pm Monday – Friday
9am – 12pm Saturday
We are closed Saturday afternoon, and all day on Sunday.
Your cake will be fully boxed and ready for collection from the arranged time. It will need to be refrigerated ASAP (except fruit cake). (But all cakes should be eaten at room temperature so they will need to be out of the fridge for some time prior to serving) There are certain cakes that we will recommend to be delivered by us depending on the size, flavour, weather and the distance.
For an extra charge we can deliver your cake in one of our refrigerated vans with our own driver. We deliver as far as Victor Harbor to the Barossa. Prices vary and are based on location.
Yes, we offer tastings from Wednesday to Saturday.
Filled sponge and mud cake samples from our Standard Flavours list available from Wednesday – Saturday
Dairy Free Cake Samples available on request with 7 days’ notice
Profiterole samples need to be ordered with 7 days’ notice (12 minimum, $33)
Other products may be available to sample in-store at various times but our staff cannot cut a sample from display products.
Cake consultation appointments are required for Monday and Saturday
Appointments are recommended for Tuesday – Friday
Please call 8362 5111 to book an appointment
Filled sponge and mud cake samples available from Wednesday – Saturday
Dairy Free Cake Samples available on request with 7 days’ notice
Profiterole samples need to be ordered with 7 days’ notice (12 minimum, $33)
There is a full process that starts on Tuesday with processing all orders. It is very difficult to make changes once a cake is in production. Custom orders cannot be accepted with less than 7 days’ notice.
All cake designs are subject to the artistic licence of our senior cake decorators.
We are always open to our customers making suggestions for new flavours. However, we have taken a long time to perfect our range of delicious fillings to achieve the perfect balance of flavour and sweetness. We currently have almost 30 flavour combinations available as well as our range of desserts.
We are a Gluten Free Bakery.
We can make a small selection of gluten and dairy free items with a minimum of 7 days’ notice. We have dairy free cake and cupcakes available to order online
Cakes from our pre-designed range are not available in Dairy Free. We can add limited decorations to dairy free cakes – please complete an online enquiry form for a custom quote.
Dairy Free Flavours available: Vanilla sponge, chocolate sponge with dairy free buttercream filling and covering. Raspberry or strawberry puree can be added. Dark chocolate mud cake with dairy free dark chocolate buttercream filling.
Almost all Heidelberg Cake products contain eggs. We cannot make vegan cakes.
We make an Eggless Baked Cheesecake – but this contains dairy.
Products which contain nuts as an ingredient include: Baci sponge and cupcakes, Lemon Polenta puddings, Rocky Road, Fruit Cake, Chocolate Almond Puddings
Heidelberg Cakes will not be responsible for any allergy related issues.
We regularly use nuts, dairy and eggs in our bakery. All our products contain soy lecithin.
It is the customer’s responsibility to inform guests of any risks.