FAQ
Ordering on line is the easiest. You don’t even have to leave your home. If you can’t find the cake you are after on our website then please come in to the shop in the morning with as much information that you can get together including colour swatches, invites, and any photos of cakes that you come across and liked. We will design for you.
Wedding cakes should be ordered at least 2 months in advance and other celebrations should allow 2 weeks notice just to be sure. Sometimes you can be lucky and we can accommodate late orders. It will depend on the work load that week. Just give us a call and we will let you know what we can do for you. Just don’t get angry or cross at us if we can’t. 🙂
Yes we have a full range of candles available in store.
We absolutely recommend using your own florist. We require the flowers to be delivered the day before in a bunch with no arranging. We will then put them in water and refrigerate them until needed. We will do the arranging before the cake is delivered or picked up.
We certainly do. Foam cakes are great for Marquee weddings (hot days) weddings that have dessert included, smaller weddings that want a more elaborate cake or Bride and Grooms that want a fresh cream sponge cake for dessert but an iced cake for display.
Nothing 😉 We have an experienced team that can take over at anytime. Unlike so many home businesses we have interchangeable qualified staff that can take over and fill in for illness.
We require a third deposit when your cake is ordered. Any cancellation must be done with at least a weeks notice. A $50.00 Admin fee will be deducted from the refund .If decorations have already been made for the cake they will be charged for.
Any cake changes must be made a week in advance.
3D cakes are like buying a sculpture but it is made out of a cake so actually a lot harder to do. These cakes can only be made by our most senior decorators and can take up to 3 full 10-12 hour days to shape and decorate it after the cake has already been baked and filled. Most cars , for example ,are made to scale by blueprints. A lot of research is done before the cake has even been baked.
No I am afraid we don’t. Our decorations are made by our very talented staff and can only go on our cakes otherwise poorer quality cakes may look like ours from the outside but will not taste the same as our in the inside which will consequently harm our reputation.
Sunday/ Monday – Closed
Tuesday 9-4pm
Wednesday 9-4pm
Thursday 9-4pm
Friday 9-4pm
No quotes or orders on Fridays. Collections only
Sat – 8-12.30
Order online at anytime
www.heidelbergcakes.com.au
No need to make an appointment Tues – Thursday 9-4pm or Saturday 8-12.30. We have samples ready to go. We can, in some cases met out of these times with notice.
Most of our week works towards Sat celebrations. 80 % of all cakes made are for functions on the weekend. There is a full process that starts on Tuesday processing orders. It is very difficult to make changes ,once a cake is in production.
We can deliver on Sundays but at the cost of $120 on top of the standard delivery fee. We recommend asking the reception place to take delivery of your cake the on Sat. the extra day will not effect the quality of the cake at all.
For an extra charge we can deliver your cake in one of our refrigerated vans with our own driver. We deliver as far as Victor Harbor to the Barossa.
Yes we offer our full range no charge. We think the taste is just as important as the look and we want you to be amazed by our flavours.
Yes all our flavours are Gluten Free, including our Croquembouches. We can also offer dairy free .
We can make dairy free cakes in all sizes. Vanilla, chocolate sponge or dark choc mud. We fill these in Nutella buttercream in chocolate or vanilla with a layer of raspberry or strawberry.
Your cake will be fully boxed and ready for the arranged time. It will need to be refrigerated ASAP. There are certain cakes that we will recommend to be delivered by us depending on the size, flavor, weather and the distance.
Cakes can be picked up any time
Between 9-4 Tues – Friday
8-12.30 on Saturdays or by arrangement.