FAQ
Ordering on-line is the easiest. We have a fantastic range of styles, you can choose how many serves you require and you don’t even have to leave your home!
If you can’t find the cake you are after on our website, we can design a cake for you. Please email us or make an appointment to come in to the shop with as much information that you can get together including colour swatches, invites, and any photos of cakes that you come across and liked.
Wedding cakes should be ordered at least 2-3 months in advance and other celebrations should allow 2 weeks notice. We require a minimum of 7 days notice for custom cakes. We have a small selection of our standard cakes available in our display fridge for short notice, please give us a call and we will let you know what we can do for you.
Yes we have a wide range of candles available in store.
We absolutely recommend using your own florist. Most online orders pictured with flowers require the customer to provide the flowers. We require flowers to be delivered the day before in a bunch with no arranging. We will then put them in water and refrigerate them until needed. We will do the arranging before the cake is delivered or picked up. We can purchase fresh flowers upon request, prices vary according to quantity and type.
We certainly do. Foam cakes are great for Marquee weddings (hot days) weddings that have dessert included, weddings that want a more elaborate cake or customers who want a fresh cream sponge cake for dessert but an iced cake for display.
We have an experienced team and prioritise completing pre-ordered cakes at all times. If you have pre-ordered a cake, we will do everything we can to fulfil your order. In the midst of COVID-19 we are continuing to make our full range of celebration cakes, but recommend booking in early. We require 7 days notice.
We require a third deposit when your cake is ordered. Any cancellation must be done with at least a weeks notice. A $50.00 Admin fee will be deducted from the refund .If decorations have already been made for the cake they will be charged for.
Any cake changes must be made a week in advance.
3D cakes are like buying a sculpture but it is made out of a cake so actually a lot harder to do. These cakes can only be made by our most senior decorators and can take up to 3 full 10-12 hour days to shape and decorate it after the cake has already been baked and filled.
No. Our decorations are handmade by our talented staff to order, only for our pre-ordered cakes. We have a selection of themed candles in store available for purchase.
Sunday/ Monday – Closed
Tuesday 9am-4pm
Wednesday 9am-4pm
Thursday 9am-4pm
Friday 9am-4pm
No quotes or orders on Fridays. Collections only
Saturdays – 9am-12.30pm
Order online at anytime
www.heidelbergcakes.com.au
Appointments are recommended Tuesday- Thursday 10am-4pm.
No appointment necessary Saturday 9am-12pm.
We have cake samples ready to go from Wednesdays – Saturdays.
There is a full process that starts on Tuesday with processing all orders. It is very difficult to make changes once a cake is in production. Custom orders cannot be accepted after Tuesday for that week.
We recommend asking the reception place to take delivery of your cake the on Saturday. We generally do not deliver on Sundays, if delivery is required an additional $150 will be added to the standard delivery cost, based on destination.
For an extra charge we can deliver your cake in one of our refrigerated vans with our own driver. We deliver as far as Victor Harbor to the Barossa. Prices vary and are based on location.
Yes, we offer tastings from Wednesday to Saturday.
Yes all our flavours are Gluten Free, including our Croquembouches. We can also offer dairy free, with 7 days notice.
We can make dairy free cakes in all sizes and cupcakes, with 7 days notice. Vanilla, chocolate sponge or dark chocolate mud.
Your cake will be fully boxed and ready for the arranged time. It will need to be refrigerated ASAP. There are certain cakes that we will recommend to be delivered by us depending on the size, flavor, weather and the distance.
Cakes can be picked up any time
Between 11am-4pm Tuesday – Friday
9am-12.30pm on Saturdays
We are closed from 12:30pm Saturday, Sunday and Monday.